What to expect during a remote support session

Tuesday, March 25th, 2008

We can connect remotely to any computer system with the assistance of the client sitting at the machine. The technician will provide the client with an address to visit online that will allow them to control the mouse and keyboard on the client's machine, rendering assistance in the form of: technical support training/tutoring system ...

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Business Rates

Sunday, March 23rd, 2008

Business Service Rates (Per Hour with No Service Contract) Business customers automatically receive a TIER-3 technician unless otherwise requested. Click here to see the technician TIER specifications. View our catalog for money saving packages, or the basic breakdown below: $145/hour - Off-site computer repair (free pickup/delivery available) $145/hour - Regular Business service, scheduled 2 days ...

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Service Technician Teirs Explained

Sunday, March 23rd, 2008

Teir 1 - Interns and Administrative Staff   These are in training, and/or staff not available for hire by clients.   Teir 2 - Standard Technician   Capable of setting up and installing windows and macintosh computers, networks and periphials. $85/hr typical billing rate. Teir 3 - Small Business / Enterprise Level Technician   Capable of repairing damaged operating ...

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