Archive for the ‘Residential Services’ Category

Computer Geek Testimonials

Sunday, April 6th, 2008

This page is for our clients to report their experience. Use the Comments form below to add your experience. What Our Clients are Saying:  "Having experienced a painful startup of a major Web site with attendant delays and cost overruns, I was guarded when I contracted with Frank Machnick's Graphinex to design ...

What to expect during a remote support session

Tuesday, March 25th, 2008

We can connect remotely to any computer system with the assistance of the client sitting at the machine. The technician will provide the client with an address to visit online that will allow them to control the mouse and keyboard on the client's machine, rendering assistance in the form of: technical support training/tutoring system ...

Service Technician Teirs Explained

Sunday, March 23rd, 2008

Teir 1 - Interns and Administrative Staff   These are in training, and/or staff not available for hire by clients.   Teir 2 - Standard Technician   Capable of setting up and installing windows and macintosh computers, networks and periphials. $85/hr typical billing rate. Teir 3 - Small Business / Enterprise Level Technician   Capable of repairing damaged operating ...

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