Outlook 2007 Error Message: Your Out of Office settings cannot be displayed, because the server is currently unavailabe. Try again later.

November 4, 2013 – 9:50 pm

Outlook 2007 Error message: Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later.

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Here is what I have found after much research and checking all of the settings for exchange a thousand times.. and reading about 200 articles on the subject. I took over managing this exchange from someone else who installed it, so I was unsure what the cause of the problem could be. At long last I believe I have found it: the autodiscover service was not working.

 

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First I found that OWA (outlook web access – through the web browser) was also broken at the start of this severely hampering my ability to troubleshoot and convincing me wrongly that exchange was experiencing data corruption. I had to repair this to begin troubleshooting. I was able to diagnose OWA to be problems with the “html” or web based theme files which broke the interface. I repaired that using a Microsoft script utility.  Here are those instructions.

Using OWA I was able to determine that Out of Office reply works through OWA.

Once I found Out of Office works, I shifted my attention back to Outlook, and eventually found that autodiscover service was failing to connect. The logging feature of Outlook turned to be extremely helpful here at this phase.

 

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This was also helpful: https://testconnectivity.microsoft.com/

Upon closer inspection it seems autodiscover attempts to connect to multiple URLs in a specific order, such as:

xyz.com
autodiscover.xyz.com

and others.

None of these URLs were resolving to the local server’s IP address, which is the cause of the OOA not functioning as autodiscover was failing. This is because xyz.com is hosted off-site at AMAZON.

In testing I have found that either of the above URLs can be enabled to point to server’s IP address to enable autodiscover. However, autodiscover.xyz.com should be preferred over xyz.com due to the fact that the real xyz.com is hosted on amazon and to redirect the domain to local server breaks the workstations’ ability to connect to the web server at xyz.com (at amazon).

So, my solution is to add autodiscover.xyz.com as a domain name and point it to 192.168.10.6. This can be done any number of ways: (However, I am finding A and B don’t seem to work so I’m not resorting to C)

A. The quickest and easiest is to add it to the local host file. (Seemed to work in Outlook 2007)
B. Alternatively we may be able to add it to the DNS records for the domain name. (Or maybe not..)
C. Microsoft recommends use of a SRV record, which I think is what should have been installed in the first place to avoid all of this. I am now attempting this approach.

Since that SRV record is critical, perhaps the xyz.com domain was manipulated or transfered at some point thereby loosing the SRV record pointing to the autodiscover service (and breaking thereby OOA). This would be my working theory as to why it would have been working and then poof, not.

Perhaps hosting or domain changes deleted the SRV record?

 

Instructions for adding SRC record in IIS DNS server:

http://blogs.technet.com/b/essentialbusinessserver/archive/2009/11/04/how-to-enable-exchange-2007-autodiscover-in-ebs-2008.aspx

Need help with this error? Call graphinex and get help via remote connection!

Arlington, Virginia Computer Repair Location

August 24, 2013 – 1:36 am
General Hours of Operation: 8am-8pm ESTWe accept visitors By Appointment Only

Please contact us to make an appointment.

 

Solved: MSN Explorer (Butterfly icon) can’t open attachments

June 22, 2013 – 9:58 am

I found a client with the problem the other day where they could not open ANY attachment, PDF, JPG or otherwise, when reading their email through Micro$osft’s buggy MSN EXPLORER.

My first question was why the hell are you using MSN Explorer, but she insists..

 

To fix this issue, set the shortcut to the application to “Always run as administrator” in the compatibilty tab of the shortcut’s properties. This will result in the black pop-up “do you wish to run as administrator”, but will also fix the attachment problem.

 

Nice job keeping your applications compatible Micro$oft! </NOT!>

Tysons Corner, Virginia Computer PC Repair Services

August 23, 2012 – 6:02 am

We Offer Computer Geek and PC Repair Services in Tysons Corner, Virginia

GRAPHiNEX Geeks has been around since 2001 and  has become a part of the community by building relationships with businesses and residents alike.

Call us today and join our list of satisfied clients!

 

 

The moral of the story: Data Backups a must when using Encrpytion/Decryption

August 23, 2012 – 5:05 am

I’m happy to report:

We have just successfully cracked into a computer that was encrypted with PGP Desktop disk encryption.

The OS had become inoperable and the encrypted drive had to be tested and then decrypted in order for repair/replacement work of windows and the recovery of the files therein. This is all necessary because the client doesn’t have recent backups of his data. When the system wouldn’t boot there was no way to retrieve it other than hiring an expert to connect it to an external machine and decrypt it.

This underscores the fact that if you’re using encryption on your data you had better have backups!

Luckily this is a repair and the client had the passcode so there was no actual cracking, but the decryption process on a 160GB drive took 2 days.

(Meanwhile the client is working on another computer without his data.)

We’ll have his computer back to him in no time! If you need help with encryption, backups or recovery of any type of system, we’re your guys!

Tysons Corner Apple Macintosh Data File Recovery SUCCESS

August 23, 2012 – 4:52 am

Just last week, the Apple store told our client her computer was dead, and all her pictures were lost.

Their advice was “Buy a new one.”

We were able to recover all of her files, replace the faulty part and restore the computer to perfect condition.

This is just one of numerous times where Apple wasn’t that helpful to their clients considering their life was locked inside the computer as data.

If you need help with an Apple product, bring it to the COMPUTER experts! GRAPHiNEX.com!

Don’t rely solely on Apple’s support as its in their best interest to just sell you a new computer.

Battlefield 3 Coop No Mouse/Keyboard Fix SOLVED

October 27, 2011 – 4:15 am

 

I had this problem where Battlefield 3 COOP would not allow me to interact with the game, only ALT-TAB out and exit.

To fix, I updated to newer version of the nvidia drivers for my card.

I figured this out after searching forums and finding nothing, then after a little trial and error it dawned on me to update the drivers.

Hope this helps people out there.

Hosted PBX or non-hosted PBX

October 26, 2011 – 1:46 pm

When does it become a good idea to purchase hosted pbx verses obtaining and running your own hardward and software?

At 3 extensions or less it makes no sense to get a pbx of your own because the savings over 5 years will not be significant .

But dont take our word for it.  We have designed a spreadsheet that allows individuals and businesses to adjust the figures to correctly project the cost of the owned pbx verses the hosted pbx 5 years into the future.

Remember that if you buy your PBX you can usually use it with any voip service.

Web Based SIP Phone Client

October 7, 2011 – 2:50 am

Courtesy of DODDLEPHONE, this web based SIP CLIENT loads in your browser under JAVA. You must furnish your own VOIP account.

Not all Google Accounts Equal

September 23, 2011 – 5:44 pm

There’s two kinds of google accounts:

1.) regular google account
2.) google account with gmail
The only difference is (a) how you sign up and (b) whether a gmail account is attached.
I recommend getting the one with gmail.
http://www.gmail.com
Click on CREATE NEW ACCOUNT.
If you like, in addition, you can also get a google account for:
you@yourdomain.com
But I would get a gmail account to begin with, because  you will want it later.
Why not? Who doesn’t want state of the art email?
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